Patient Advocate

MedStar Union Memorial provides a patient advocate for uninsured patients. The advocate will determine if you are eligible for Maryland Medical Assistance (Medicaid). If so, he or she will arrange an appointment for you to speak with a program coordinator to start the application process. If you would like to speak with a patient advocate, please call 410-554-2081.

Customer Support

Do you need personal assistance with or have questions about either of the bill types shown above? 

By calling 703-558-1400 or toll free 888-896-1400, you can reach our physicians customer service division to discuss physicians billing concerns.

By calling 410-933-2424 or toll free 800-280-9006, you can reach our hospital customer service division to discuss hospital billing concerns. Representatives are available Monday through Friday, from 7:00 a.m. to 7:00 p.m.

Representatives are trained to assist with any questions, concerns or comments that you may have about your physicians or hospital bills from MedStar Health affiliations, including financial assistance.

Pay Your Bill Online

We’re making is convenient for your to securely review and pay your Hospital or Physician bill online. Visit our online payment systems to make a payment.

Pay Your Physician Bill

Pay Your Hospital Bill

About Billing and Insurance

The hospital bill and the bill from your physician will be separate. Your insurance information will be verified prior to or upon your arrival at the hospital for services. Please provide any necessary authorizations and/or referrals at the time of service. If the insurance information, authorizations, or referrals are not provided at the time of service, you will be required to sign a financial responsibility form agreeing to pay for the services not covered or denied by your insurance.

If you are insured and undergoing a procedure, the Precertification/Preregistration Department will contact your insurance company prior to services being rendered to secure an estimate of your unmet deductibles and co-insurance amounts. You will then be contacted to make payment arrangements in advance of your procedure.

The final bill for remaining coinsurances and other balances will not be due until MedStar has received all payments from your insurance company. In addition, your insurance carrier(s) will send you statements (explanations of benefits) of their payments made to MedStar. These statements also outline any amount for which you may be responsible. Please call your insurance carrier or employer’s benefits office for details about your insurance or benefit policy coverage.

If you do not have insurance, you will be notified by your Physician’s office and/or the Precertification/Preregistration Department of the estimated costs and you will be expected to make payment arrangements prior to the time of service.

If you have questions about what services are covered at MedStar Union Memorial Hospital, check with your health plan or your company’s benefits office. They will have the most detailed information about your coverage.